Full Policies

Service Agreement

This is what we agree to provide based on what you book.

Party and Team Building

  • 2 hours of activity time interspersed with breaks depending on the requirements of the participants.

  • Set up time before and after your scheduled time to allow the full 2 hours to be yours.

  • A safety brief to ensure the safety of all those taking part.

  • Enough equipment for the number of people you booked for.

  • An instructor to deliver your sessions, deliver the safety brief, and provide equipment.

After School Club

  • 1 hour regular guided session with breaks to be delivered at the agreed upon time after school hours, for the agreed upon number of students, and the agreed upon amount of weeks.

  • Deliver a tournament after each term where participants get a chance to compete and show off their skills to friends and family.

  • Deliver a safety bried to ensure the safety of all those taking part.

  • Provide enough equipment for the number of people you booked for.

  • An instructor with a DBS certificate, to deliver your sessions, deliver the safety brief, and provide equipment.

During School Workshops

  • One or half day (depending on what was booked) worth of activities depending on which were selected.

  • Safety brief where it is appropriate.

  • All neccesary equipment and matierals.

  • An instructor with a DBS certificate to run all sessions, provide materials and equipment, and to follow your schools procedures.

Scout Groups

  • Regular 1 hour Knight School sessions for as long as was booked.

  • The requirement to meet for the Master at Arms Badge in all bookings except the Taster Session.

  • Deliver a safety bried to ensure the safety of all those taking part.

  • Provide enough equipment for the number of people you booked for.

  • An instructor with a DBS certificate, to deliver your sessions, deliver the safety brief, and provide equipment.

Events

Event’s are bespoke and, as such, so too are the agreements made between them and Get Medieval.

Cancellation, complaints, and refunds.

Cancellation

School Workshops

  • If you cancel before 5 working days of your scheduled then you will be entitled to a refund of any payment, including deposit.

  • If you cancel within 5 working days then your deposit will not be refunded.

The reason for these policies is that some workshops require materials that we pre-prepare, so we have this policy to ensure we do not lose out with wasted materials. If you, for any reason, feel you need to reschedule your session instead of cancelling then please get in touch via our email.

Parties

  1. If you cancel at least 48 hours before your booking start time then you will be entitled to a full refund.

  2. If you cancel at least 24 hours before your booking start time, but after 48 hours, then you will be entitled to a 50% refund.

  3. Any cancellation within 24 hours will not entitle you to a refund.

  4. In the unlikely event that Get Medieval has to cancel your booking you will be entitled to a full refund.

Extenuating Circumstances

If you feel that a situation has arisen that means you can no longer take part in your booking but are outside of the refund window (including but no limited to: family emergency, illness, or injury) then please feel free to contact us to discuss a refund.

Dissatisfaction

If, for whatever reason, you are dissatisfied with the service you were provided by Get Medieval ltd then do not hesitate to contact us at info@get-medieval.co.uk so we can work together to amend the situation.

Consumer Rights

These policies do not impact your consumer rights. To find out more visit the goverment website here. For more information regarding your consumer rights visit Which?.

Health and safety.

Injury

Injury during a Get Medieval booking/event is low risk, but still possible. We take steps to mitigate the risk by including a safety briefing delivered at all sessions as well as making sure our equipment is of the highest quality and integrity. A first-aid kit is also always on hand to help treat any minor injury.

By taking part in a Get Medieval booking/event you agree to the following:

  1. Injury due to improper following of the safety instructions is not the liability of Get Medieval ltd.

  2. It is the responsibility of the client to mitigate common sporting injuries by knowing their and their guests own physical limitations. Injury resulting from over exertion is not the responsibility of Get Medieval ltd.

    1. If you are concerned about a potential health limitation you must let your Get Medieval instructor aware of it so they are able to mitigate against it.

  3. Minor injuries are a possibility and not the responsibility of Get Medieval unless otherwise provable. These include, but are not limited to, blisters, minor sprains, and minor strains.

If either you or one of your guests experiences an injury that you/they feel was our fault then please email us at info@get-medieval.co.uk to discuss how to progress.

Data

For information regarding the use of your data, as well as your rights regarding data protection, please visit our GDPR page here.

Misc.

  1. We take our staff safety very seriously. If they feel that they are being abused, in any form, or feel unsafe, then this will result in an immediate termination of your booking and no refund. This may be escalated to the proper authorities. If this has happened and you would like to contact us regarding it, email info@get-medieval.co.uk.

  2. If you are taking part in a Get Medieval activity at an event then we reserve the right to refuse service for any reason, including if you or someone you are responsible for does not properly follow the safety brief as this impacts the safety and enjoyment of other guests.